REFUND POLICY
  
Returns

We want to make sure that you are completely satisfied with your purchases.

Moneyback guarantee.

If, for any reason, you are not satisfied with your order, you may return any unused products within 20 days from the date of delivery. We are not responsible if the product is broken in transit for reasons beyond us.

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Products with obvious signs of use.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 20 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at workshop@rockers.fi.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at workshop@rockers.fi

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact workshop@rockers.fi

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
 
PRIVACY POLICY

Rockers workshop doesn’t collect/have any access to credit card information.
Rockers  workshop itself doesn’t deal with your credit card information. Rockers workshop doesn’t collect, store or process such data in any way.

When a customer places an order, rockers workshop-site sends the order information to the payment processor and then redirects the customer securely to the payment gateway’s website page where you enter your credit card information. When the payment is done, the payment processor sends a reply (callback) containing the payment status to rockers workshop-site.
So, your payment information is processed on the payment processor side using a secure protocol.

COOKIES

We receive, collect and store information when you enter on our website or provide us in any other way. We do not collect the Internet protocol (IP) address. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect some personally identifiable information (including name, email, communications). We do not collect credit card information.
Comments, feedback, product reviews and recommendations are collected.

If you don’t want us to process your data anymore, please contact us at workshop@rockers.fi or send a request from Personal Data.
  
TERMS OF SERVICE
  
We are rockers workshop, the stonebrand. Our focus is to design and manufacture stone products that already in itself bring joy , but also get to the same feeling in customer service.

If you have any questions about our products or business, please do not hesitate to contact us, we will be happy to answer any questions.

And besides good customer service, we also invest in customer safety, and it is very safe to purchase from our webstore.


ABOUT PRODUCTS
  
Remember that our products are not ment to be toys, and
due to the nature of the products treat them carefully, like any other jewelry or item. They are not unbreakable, do not throw it, bend it, or treat it badly any other way.

​NOTICE

We do not take responsibility for matters, where subcontractor of any parts (excluding the stones) has given us incorrect information about part/product.

Keep products out of the reach of children.

When you buy a product, you agree to our terms and conditions.
  
SHIPPING POLICY
  
We ship worldwide.

Shipping time in Finland varies between 1-4 days. Europe 4-7, rest of the globe 5-15.

Due to the product box, it must be sent as a package.

Our shipping costs include all packaging and postal costs. We will provide an estimate of shipping costs in the shopping bag according to the primary delivery method. The available delivery methods will depend on your location. Choose the most suitable shipping method option for you from the checkout.

Exceptions to delivery time estimates are reported if the shopping bag has any stock out of stock. We also inform about possible delays to you immediately after ordering. We are not responsible for the delays caused by force majeure or the indirect disadvantages caused by delays. The shop informs on different delivery times on product page.
   
    
COMPANY INFORMATION
rockers workshop // Nerve Ltd
Tahvintie 4
88380 Mieslahti
Finland
workshop@rockers.fi
Business ID  2773514-6