TERMS OF SERVICE

     
We are Rockers, the stonebrand. Our focus is to design and manufacture stone products that already in itself bring joy , but also get to the same feeling in customer service.
      
If you have any questions about our products or business, please do not hesitate to contact us, we will be happy to answer any questions. 
 
And besides good customer service, we also invest in customer safety, and it is very safe to purchase from our webstore.


ABOUT PRODUCTS
    
Remember that our products are not ment to be toys, and 
due to the nature of the products treat them carefully, like any other jewelry or item. They are not unbreakable, do not throw it, bend it, or treat it badly any other way.
   
​NOTICE
     

We do not take responsibility for matters, where subcontractor of any parts (excluding the stones) has given us incorrect information about part/product. 
 
Keep products out of the reach of children. 
 
When you buy a product, you agree to our terms and conditions.

       

PAYMENT METHODS       

Online Banking and Mobile Payment
  
Easily make purchases through your own online bank or quickly using MobilePay. 
In online banking, the following online payment buttons are available: Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki and Ålandsbanken.

Credit Card Payments
   
You can pay online at Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express. The online shop uses Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services.

PAYPAL
    
You can also pay for your purchase easily via PayPal with a credit and debit card (Visa, Master Card, American Express, Discover) or directly from a PayPal account. Paying via Paypal does not require registration.

Invoice and installment services
    
You can pay with invoice and installment services through Checkout, provided by OP and Collector. Collector also offers invoice and installment options for corporate customers.
         

WE SHIP WORLDWIDE  

 Free delivery in Finland

• Delivered in 1-4 business days (Finland)

• Our shipping costs include all packaging and postal costs

    

Once your product has shipped, it usually takes 1 to 4 business days in Finland, 4 to 7 in Europe. 5 to 15 for the rest of the globe. If you have not received your products in that time, feel free to contact us.

Standard shipping (Posti) to Finland 0€ , Alternative shipping (Matkahuolto) 0€  shipping time 1-4days
Standard shipping to Europe 8€  shipping time 4-7days 
Standard shipping to rest of the globe 14€  shipping time 5-15days

Due to the product box, it must be sent as a package

Our shipping costs include all packaging and postal costs. We will provide an estimate of shipping costs in the shopping bag according to the primary delivery method. The available delivery methods will depend on your location. Choose the most suitable shipping method option for you from the checkout. 

 
Exceptions to delivery time estimates are reported if the shopping bag has any stock out of stock. We also inform about possible delays to you immediately after ordering. We are not responsible for the delays caused by force majeure or the indirect disadvantages caused by delays. The shop informs on different delivery times on product page. 

• Posti
The parcel will be delivered primarily to your home. If the parcel is too large to be delivered home, or for some reason the parcel cannot be delivered, you can pick up your parcel from Post or Posti Parcel Locker.
• Matkahuolto
Near parcel will be delivered to the Matkahuolto terminal, K-Market, R-kiosk or Matkahuolto Parcel Pick-up Point.

      

We reserve the right to change prices and conditions.

RETURNS

 Moneyback guarantee
 Free returns in Finland
 20 days from the date of delivery
 We will always help you resolve any issues at no cost

      

We want to make sure that you are completely satisfied with your purchases. 
  
If, for any reason, you are not satisfied with your order, you may return any unused products within 20 days from the date of delivery. 
  
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
   
If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
      
We are not responsible if the product is broken in transit for reasons beyond us.
( we will always help you resolve any issues at no cost )
     
CONTACT:
workshop@rockers.fi   
    

NON-RETURNABLE ITEMS

 Gift Cards 
 Some health and personal care items
     
To complete your return, we require a receipt or proof of purchase.
  
There are certain situations where only partial refunds are granted (if applicable)
       
• Products with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 20 days after delivery
   

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days, usually takes 1-3 days.
              

LATE OR MISSING REFUNDS (if applicable)   

If you haven’t received a refund yEt, first check your bank account again.
   
Then contact your credit card company, it may take some time before your refund is officially posted.
  
Next contact your bank. There is often some processing time before a refund is posted.
      
If you’ve done all of this and you still have not received your refund yet, please contact us at workshop@rockers.fi.
     

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
    

EXCHANGES (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at workshop@rockers.fi
       

GIFTS  

If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
      

SHIPPING   

To return your product, you should contact workshop@rockers.fi

FINLAND

    

 Free returns in Finland
    

ABROAD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  
If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
      

WARRANTY   

Rockers workshop gives its products a manufacturing warranty on manufacturing and raw material defects.

If there is a clear defect in the product, the rockers workshop will repair the item free of charge within a reasonable time (usually within 1 month).
The warranty does not cover damage caused by normal wear or misuse. These include: self-inflicted or in-use scratches or other malfunctions. Warranty defects should be noted when the product owner has held the product for 20 days. This is because we are unable to know if the product has been tampered with in the sense of compensation. If you notice a defect in the product, please inform us at workshop@rockers.fi as soon as possible.
     

PRIVACY

Rockers workshop doesn’t collect/have any access to credit card information.

Rockers workshop itself doesn’t deal with your credit card information. Rockers workshop doesn’t collect, store or process such data in any way. 
 
When a customer places an order, rockers workshop-site sends the order information to the payment processor and then redirects the customer securely to the payment gateway’s website page where you enter your credit card information. When the payment is done, the payment processor sends a reply (callback) containing the payment status to rockers workshop-site. 
So, your payment information is processed on the payment processor side using a secure protocol. 

COOKIES

We receive, collect and store information when you enter on our website or provide us in any other way. We do not collect the Internet protocol (IP) address. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect some personally identifiable information (including name, email, communications). We do not collect credit card information. 
Comments, feedback, product reviews and recommendations are collected. 
 
If you don’t want us to process your data anymore, please contact us at workshop@rockers.fi or send a request from Personal Data.
  
  
         
    
COMPANY INFORMATION
rockers workshop // Nerve Ltd
Tahvintie 4
88380 Mieslahti
Finland
workshop@rockers.fi
Business ID  2773514-6